INSTRUCTIONAL DESIGN
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/a43d9ee1-537c-4c68-987f-dcee8b21426b_rw_1200.png?h=b815b2545e4093aff11e24a5bfdc53e8)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/409c04a5-9f4c-4e18-86eb-ae048b58ae17_rw_1200.png?h=52dc34a66491dcfffde62757c8cc2d49)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/df3f302d-a12f-440b-9859-b48911eb0691_rw_1200.png?h=4765aae3cb36f6bfac6ee1159c6a9916)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/dce3c019-86c7-4ca3-865c-258e68a3a03d_rw_1200.png?h=1f37f060972021ad92a9a4c3cb4ab406)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/5f7273ae-9ab4-4492-96be-5eb3bb85f3e7_rw_1200.png?h=401b5ef5e8e6a4ef8b84fb7f8914916d)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/f728fe8c-5b2b-4e6e-b771-2660bbb22824_rw_1200.png?h=d7232ace928894f1251a9bf6b691e4f5)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/599dce10-0196-488e-a921-413f2d5c9854_rw_1200.png?h=44aaee538bc4429f741f06ce1dc201fa)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/4be578c9-7f0a-4bd4-a649-4d2bd31f0a43_rw_1200.png?h=bcb9157ef020f9746bfd4ea397b1cccc)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/cdc4529a-a9b9-4cc1-b036-07f107de38ce_rw_1200.png?h=a20eff290b2ca50af71615e7a4d73a25)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/b483cc89-5e9b-4dc2-8e3d-9786c660855d_rw_1200.png?h=bcf907836411f3e0fa837e88876efaa1)
![](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/975f9943-8e39-4bc8-8175-a4ca50606863_rw_1200.png?h=a2ac13ca14af186100d797c5f69a5b01)
INFORMATIONAL DESIGN
OrderSnapp
Merchandise Instructional Design
Under the direction of the CEO and CTO, a new feature for merchant onboarding and education was requested.
Over 100 Usability Testing Artboards Created
![Restaurant POS](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/7a738d82-ebf3-46ed-9122-0f18bb7c61f7_rw_1920.png?h=1e39bf6c70d0ab61ca5b344f4c25c11b)
Restaurant POS
![Benefits of Automation](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/bcd66913-43f3-486b-affa-cc47c3a4fca6_rw_600.png?h=f7a6448af48cb4a762c19ad2e7d4a606)
Benefits of Automation
![Client Education Center](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/4a1c5d61-fbc0-4a0f-b075-4bc974212138_rw_600.png?h=bdc6bfdca21f8a3a2671f8a705730ec4)
Client Education Center
![Benefits of Consolidating](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/93a8f903-b062-4412-bbd5-edea6f6e6c4a_rw_600.png?h=259f92a9851dd3bb7c0bdfde5755203d)
Benefits of Consolidating
![One Touch Contact System](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/00946956-d390-492e-b059-7af50b1d0ad0_rw_600.png?h=d4a9bb2126b12d8f84bdb038307e9d43)
One Touch Contact System
![Results Driven Strategies](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/f80485af-d71a-4224-934d-7b8a5c1facab_rw_1920.png?h=f2bd28028a872fa53ae6b7dcd4577c3a)
Results Driven Strategies
![Submit a Ticket Customer Service](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/74ab8496-28b1-425e-9477-a5bc76e5be13_rw_600.png?h=236f663e5df760553f8fc5ceb141a80e)
Submit a Ticket Customer Service
![Personal Consultant Support](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/d32232a3-8990-4e54-9f6b-0cd848ecabba_rw_1920.png?h=3fbed1fabd8683359f6875bf23a4d889)
Personal Consultant Support
![Scaling Your Business Instructions](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/1b5bcb1d-8043-4f8c-8df3-a83a4dafad2d_rw_1920.png?h=f1d4c8b0e3a2db949e07244c2df3995c)
Scaling Your Business Instructions
![Branding Redesign - Logos](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/497a7a02-1ef1-4d46-afe8-b3c325f7775d_rw_1920.png?h=82771b017e0cd6632c7be3f33311ca83)
Branding Redesign - Logos
![One Place for Integration Partners](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/f1da0fac-0acc-4550-a2de-d54236b6f0a7_rw_600.png?h=171477f11118fa8b801a97f031a8c0ea)
One Place for Integration Partners
![The Benefits of Scaling Your Business](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/67e79fd7-ff81-428e-a619-ba31cf5d7da2_rw_600.png?h=4e52611aa200bdae5a3de6bc1727e804)
The Benefits of Scaling Your Business
![Three Tier Mission Statement](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/3fdaeda5-91cc-4505-b06a-8dfd750fa442_rw_1920.png?h=010386bb29b370a12d94cd09cc110d99)
Three Tier Mission Statement
![Focusing on the Consumer](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/2b426fc6-2ad0-4e66-90a9-5f61159d3e69_rw_1920.png?h=162e996cf02b2bc7b176f98391dbd7d9)
Focusing on the Consumer
![Creating Loyalty](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/9c8a3b5d-7427-4d4b-ae9e-5717acf11b6f_rw_1920.png?h=6c86d2a6f902cd224688c8696592a107)
Creating Loyalty
![Customer Migration Strategy](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/321b42b4-7c25-41a2-b3d7-1d0341a86274_rw_1920.png?h=f8418e5e252d35e473940e17e7902f1e)
Customer Migration Strategy
![Circle of Customer Acquisition](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/d57026fc-86b6-40fa-bcff-18eec7fda947_rw_1920.png?h=79a833f54078356a1db02186ee1ad950)
Circle of Customer Acquisition
![Profit Capture](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/183bc6b8-fbd2-4b59-ab03-d49e92a995f7_rw_1920.png?h=5d5e05dbc2bbb3e6d33b45cd4bcc5878)
Profit Capture
![Customer Relationship](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/042b2268-e2c7-41da-b836-333498dbb855_rw_1920.png?h=863abc74abc18c27a07aeb5fbc07a510)
Customer Relationship
![Understanding Customer Migration Strategy Puzzle](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/3d3729cf-6170-442d-871d-1e8e7644b252_rw_1920.png?h=97a88ce4d24e589fcb6e04b9c32e2af7)
Understanding Customer Migration Strategy Puzzle
![Engaging Repeat Customers](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/dbe47b89-5821-4ddd-ac8d-fb815ec2f248_rw_1920.png?h=969f4f45292c25904b1a22dd7c641902)
Engaging Repeat Customers
![Directing Customer's Purchasing Behavior](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/d9828976-2239-43e9-ae97-f9931e60e91f_rw_1920.png?h=67d2a9010187b5c38db4e6e5c0957a9b)
Directing Customer's Purchasing Behavior
![Redefining Customer Migration Strategy](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/a96dd50c-05d7-4b95-b003-4ec3dbaf141c_rw_1920.png?h=8bb0d5d4496d94b1de8a4ebd38839926)
Redefining Customer Migration Strategy
![Redefining Your Ideal Customer](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/d398014d-a267-422a-a2cc-24e7f47327c5_rw_1920.png?h=92199adac9dbdc8c7e5329db206f0433)
Redefining Your Ideal Customer
![Call to Action](https://cdn.myportfolio.com/826e36b3-2474-4b4d-adda-c9dc475b8243/29b0eb79-ee68-4fb2-b14c-885fe072db6c_rw_1920.png?h=48270fcf358f270ce680ed7816b63580)